Customer Service

“Alone we can do so little. Together we can do so much”. Heller Keller could have been talking about Dogpatch Labs. But also about any compelling internet software company’s approach towards customer input.

Old School thoughts to live by from @hnshah (Hiten Shah), CEO/co-founder of Polaris portfolio company KISSmetrics:

The 10 Commandments for Good Customer Service

1.Commit to quality of service
2.Know your products
3.Know your customers
4.Treat people with courtesy and respect
5.Never argue with a customer
6.Don’t leave customers in limbo
7.Always provide what you promise
8.Assume that your customers tell the truth
9.Focus on making customers- not on sales
10.Make it easy to buy

Customer Service Quotes to Inspire & Motivate:

•“A man without a smiling face must not open a shop.” Chinese Proverb
•“Although your customers won’t love you if you give bad service your competitors will.” Kate Zabriskie
•“Alone we can do so little. Together we can do so much.” Helen Keller
•“Always do more than is required of you.” George S. Patton
•“Ask your customers to be part of the solution and don’t view them as part of the problem.”
•“A customer is the most important visitor on our premises. He is not dependent on us- we are dependent on him.”

Read more: http://blog.kissmetrics.com/great-customer-service/#ixzz12GqTI0aV

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